At GITS, professional growth goes beyond technical expertise. Our recent internal seminar, “Communicate with Customer,” focused on mastering the art of interaction with our key partners in Japan and Korea.
The session equipped GITSers with practical tools to bridge cultural gaps, simplify technical jargon, and manage client expectations effectively. This initiative reinforces our commitment to building a world-class team that is not only tech-savvy but also culturally fluent.
At GITS, we recognize that every market speaks its own professional “language.” During our recent Seminar, GITSers delved deep into the mindsets of our international clients to better bridge the cultural gap:
Japanese Clients: We focused on their high regard for meticulous attention to detail, strict discipline, and transparent processes.
Korean Clients: We explored their appreciation for flexibility, speed, and a dedicated partnership spirit.
Our company representatives emphasized that understanding these unique cultural traits is not just about minimizing conflict—it is the essential foundation for building sustainable, long-term partnerships.
Moving beyond theory, the Seminar tackled the daily practical challenges faced by our GITS teams:
Active Listening: Learning how to provide precise feedback so that clients feel respected and fully understood.
Simplifying Technical Concepts: Mastering the skill of explaining complex IT jargon in simple terms, empowering clients to make informed decisions easily.
Expectation Management: The art of aligning goals and expectations to ensure every project stays on the right track.
Barrier-Free Communication: Identifying and eliminating phrases or actions that could lead to misunderstandings in a multicultural environment.
The seminar took place in an enthusiastic atmosphere with participation from various departments. At GITS, a team member’s career path is about more than just code and technology. We invest heavily in soft skills training so that every individual can confidently serve as a GITS “ambassador” when working with global partners.
We hope the insights gained from this Seminar will help GITSers overcome communication hurdles and feel more confident in upcoming projects. See you at our next training session!
