Account Manager Korean Market

1. Customer Relationship Development & Management

• Build and maintain strong, long-term relationships with customers.
• Understand customers’ needs and expectations and provide appropriate solutions and services.
• Monitor project implementation and ensure service quality throughout the delivery process.

2. Business Development & Sales Growth

• Identify new business opportunities and expand the market in collaboration with the BD team in South Korea.
• Develop business plans based on assigned sales and market KPIs and execute sales campaigns accordingly.
• Receive and qualify business opportunities and collaborate with the delivery/production team to develop proposals and present them to customers.
• Participate in proposal discussions, negotiations, deal closing, contract completion, and customer support throughout project execution and after-sales activities.
• Identify and leverage opportunities within the existing customer base to expand business.
• Achieve assigned quarterly sales targets.

3. Customer Support & Account Care

• Address and resolve customer issues, concerns, and inquiries.
• Provide technical support when necessary.
• Organize customer events and marketing activities to strengthen customer relationships and engagement.

4. Business Performance Reporting & Cross-functional Collaboration

• Provide regular business performance reports to the Management Board.
• Collaborate with relevant departments to continuously improve both short-term and long-term business performance.

5. Other Responsibilities

• Perform other tasks and responsibilities as assigned by the Manager.

• At least 2 years of experience in Business Development, B2B Sales, Account Management, or a related field, preferably within the IT, software, or IT outsourcing industry.
• Have a good understanding of IT concepts and be able to explain and present IT-related aspects to customers.
• Bachelor’s degree in Business Administration, Economics, Marketing, Information Technology, or a related field.
• Fluent Korean proficiency.
• Excellent communication, negotiation, and customer relationship management skills.
• Strong organizational and problem-solving skills, with the ability to effectively track and handle issues throughout project implementation.
• Strong negotiation skills and the ability to communicate clearly and flexibly when addressing customer needs and proposing solutions.
• Experience using customer prospecting and lead-generation tools and channels, such as professional networks, forums, social media, CRM systems, digital email marketing, and other relevant platforms.
• Proactive, eager to learn, and highly responsible.
• Preferred: Experience working with Korean customers or having previously lived or worked in South Korea.
• Good English communication skills are a plus.

• Salary: USD 800–1,200 + Commission
• 100% of the official salary during the probationary period.
• Performance-based sales bonuses.
• Performance reviews twice a year and a 13th-month salary.
• Bonuses on public holidays and special occasions, including International Labor Day, National Day, New Year, and Lunar New Year.
• Full participation in Social Insurance, Health Insurance, and Unemployment Insurance in accordance with Vietnamese law.
• Enhanced health insurance, maternity benefits, and annual health check-ups.
• Company welfare benefits, including company trips, team-building activities, professional development and training programs, and other employee engagement activities.
• Monday–Friday working schedule with flexible check-in/working hours.